First visit. Efficient front office. Was taken back to an exam room 8 minutes early, and then once the nurse did my intake, left sitting there for nearly half an hour.
When I finally saw Dr. Gratch, as a brand new patient, it was in a flurry of activity with the nurse and a second nurse/doctor (she was never introduced.) He was talking TO me as he was walking into the room and it took me a moment to catch up. An awkward and rushed introduction to a new doctor. He was in and out in less than 5 minutes. Seemed like an efficient meeting, my question was answered, but I'm not sure I felt like a welcome new member of his practice.
Lots of post-communication, including notes and patient portal log in, and two surveys.